Privacy Policy
Enhanced Postoperative Care Network (EPOC Network) Royal Adelaide Hospital, 1 Port Road, Adelaide, SA 5000 www.epocnetwork.org Last updated: 6 July 2026
1. About this policy
The Enhanced Postoperative Care Network ("EPOC Network", "we", "us", "our") respects your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website or interact with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We may collect: Contact details – such as your name, email address, phone number and organisation, if you contact us or fill in a form. Website usage data – such as your IP address, browser type, pages visited and time spent on the site, collected automatically through cookies and analytics tools. Any other information you choose to provide when you email us, subscribe to updates, or take part in our programs. We only collect personal information that is reasonably necessary for our activities.
3. How we collect it
We collect information: directly from you (for example, when you use a contact form or send us an email), and automatically as you browse the site (through cookies and analytics).
4. Why we collect and use it
We use your personal information to: respond to your enquiries, send you updates or resources you've requested, improve our website and services, and meet our legal and administrative obligations. We will not use your information for a purpose unrelated to the one it was collected for without your consent, unless permitted or required by law.
5. Cookies and analytics
Our website uses cookies (small files stored on your device) and third-party analytics tools to understand how visitors use the site. You can turn cookies off in your browser settings, though some parts of the site may not work as well.
6. Sharing your information
We do not sell your personal information. We may share it with: service providers who help us run our website and communications (for example, hosting or email providers), and government or regulatory bodies where required by law. Some of our service providers may store data overseas. Where this happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
7. Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.
8. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it's wrong or out of date. Contact us using the details below and we'll respond within a reasonable time.
9. Making a complaint
If you think we've handled your personal information incorrectly, please contact us first so we can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
11. Contact us
If you have any questions about this policy or your personal information, please contact: Enhanced Postoperative Care Network Royal Adelaide Hospital, 1 Port Road, Adelaide, SA 5000 Website: www.epocnetwork.org